A population that has lived through a health crisis does not meet the next signal as a blank slate. It carries experience, memories, habits acquired then abandoned, trust or distrust in institutions, a perception of the social and economic costs of measures, and fatigue with certain practices.
The question posed by the national health authority was therefore not “ will people follow the recommendations ? ”. It was : what would effective adoption of recommended protective behaviors be in a context of post-COVID institutional distrust, and how would institutional communication strategies influence those behaviors ?
The health authority used our system to test four institutional communication strategies on a differentiated synthetic population, with behavioral trajectories projected over twelve weeks.